FAQ

Yes! While most or our menu is crafted to be enjoyed at room temperature, we have a variety of seasonal breakfast and main dishes which can be delivered hot, or cold so you can reheat yourself.

Yes. A complete list of ingredients can be found on each menu item description. Each menu item also includes an allergen marker according to the following key:

M (contains dairy)

DF (dairy free)

E (contains eggs)

V (vegetarian)

VG (vegan)

S (contains soy)

SE (contains sesame)

N (contains nuts)

G (contains gluten)

GF (made without gluten)

Some special requests can be accommodated; please notate special requests for your order using the “Kitchen Instructions” box during checkout. We will follow up with you if we have questions or are not able to accommodate the request. If you have specific questions regarding a request, please email us anytime at guestservice@biritemarket.com.

Yes, compostable plates, utensils, and napkins are available for purchase. All platters come with appropriate serving utensils.

Individual use plates, utensils, and napkins are not automatically included in orders as not all guests require them, and we’re on a path to be a Zero Waste company. We appreciate your support in helping us achieve our sustainability goals.

No, there is no minimum order size, however some items such as our individual boxed lunches and desserts have a minimum order quantity per item.

All orders must be placed by 3pm (pacific time) two days before your desired delivery date/time. For example, for a Monday 8am breakfast delivery, the deadline to place your order is 3pm on Saturday. Any changes or additions to the order must also be made by that deadline.

Several of our most popular menu items are available through our Markets. You can view the menu and place orders at biritemarket.square.com. Please note we may not be able to accommodate orders with less than 24 hours’ notice.

Once you submit your order through our website, you’ll receive an “Order Placed’ email with your details. You’ll then receive an additional “Order Confirmed” email after your order has been reviewed and confirmed by our team.

Yes, if it’s within the deadline for your delivery date/time, you can change your order directly on our website (order.biritemarket.com) or by contacting us.

Any order cancelled less than 36 hours before your delivery day/time will be subject to a 50% cancellation fee of the order total. Any order cancelled with less than 24 hours before your delivery day/time will be subject to a 75% cancellation fee of the order total.

A 5% surcharge is added to all prepared foods to help cover the cost of healthcare benefits for our staff. Bi-Rite Family of Businesses is proud to cover 100% of our staff’s group health insurance premiums.

Delivery is available Monday through Friday from 7am to 7pm and Saturday from 7am to 5pm.

We deliver locally within San Francisco, down the Peninsula through Palo Alto, in the East Bay including Oakland, Alameda, Berkeley, El Cerrito, and Richmond, and in the North Bay from Sausalito, Mill Valley, Corte Madera, Larkspur, to San Rafael. Delivery fees vary by location and some restrictions apply.

Delivery fees are based on the distance from our Commissary Kitchen.

A $40 Delivery Fee applies to San Francisco and the following Peninsula zip codes:

94005, 94010, 94014, 94015, 94044, 94066, 94080, 94401, 94402

A $60 Delivery Fee applies to these East Bay, North Bay, and Peninsula zip codes:

East Bay: 94501, 94530, 94601, 94602, 94603, 94604, 94605, 94606, 94607, 94608, 94609, 94610, 94611, 94612, 94616, 94618, 94619, 94621, 94703, 94704, 94705, 94706, 94707, 94708, 94710, 94801, 94804, 94850

North Bay: 94901, 94903, 94904, 94920, 94925, 94939, 94941, 94957, 94960, 94965

Peninsula: 94002, 94025, 94027, 94061, 94062, 94063, 94064, 94065, 94070, 94301, 94303, 94304, 94305, 94306, 94403, 94404, 94497

Yes, someone will need to be present to receive your order. Additionally, if alcohol is included in your order, the person must be 21 years of age or older, and able to show a valid government-issued photo ID.

We’re sorry, but our menu is not available for pickup at Bi-Rite Market locations. For questions or assistance with your delivery plans, please contact us.

Your order will be handled by one of our trusted local courier partners.

Tips are not expected or required. You can add a tip during checkout or tip your delivery driver directly.

Bi-Rite does not currently provide staff or event rentals; nor are we able to accommodate custom menu requests or tastings. We would be happy to recommend some of our favorite San Francisco full-service caterers and event rental companies if you’d like.

We’re deeply committed to sourcing the best, most sustainable products that are full of flavor so you can choose with confidence knowing your next meal will be a memorable, delicious one. But if there’s ever a time when it’s not, for any reason, please contact us. We promise we’ll make it right.

Email: guestservice@biritemarket.com

Phone: 415-321-8070

Chat Box: on the bottom right corner of this page

Our Catering team is typically in the office 9am-5pm (Pacific) Monday – Saturday. Our goal is to respond to emails, phone calls, and chats within 3 hours during office hours. Any inquiries received after hours or on Sunday will be responded to in the morning of the next business day. Thanks for understanding!